Contact center solutions with a difference
OCI has grown organically and through acquisitions. We are always seeking complementary assets with niche strengths adding to our over 10 years of aggregate operating history. One Contact has become an industry leader in cost-effective, result-driving contact center solutions.
We are proud of what we’ve accomplished on behalf of clients in the telecom, financial services, technology, consumer products and other industries. Find out what we did for them
, and what we could do for your business.
One Contact provides a rare opportunity to manage complex business solutions through a single point of contact. Our turnkey, scalable solutions are built on a foundation of quality and results, and can satisfy a range of needs. One Contact can manage high-skill technical help desk operations, secure and professional payment solutions, in- and out-bound calls, warehousing and fulfillment, and more.
All clients are not the same, and One Contact leads the market in the flexible way we can build a solution just for you. Our approach means small and mid-sized clients get as much attention as the biggest players, with low cost/high yield programs. It all starts with analyzing the need against the budget and drawing into the solution the technology and people components that marry the two.
Solutions, not services
We don't just run a program for you: we provide a true end-to-end solution, so that the call handled on Day 1 results in a happy customer (not another call) on Day 2. We can manage your full sales cycle, so that the customer experience is smooth and pleasant, and you never wind up with loose ends to tie up.
One Contact provides the full suite of lifecycle management services, from on-boarding to winning consumers back if they have been successfully sold by your competitors.